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Finding qualified personnel to staff call center help desks is increasingly challenging for companies selling and servicing high-technology products or offering professional services such as credit counseling. Call center personnel must be highly trained as well as motivated to provide timely, courteous service across a wide variety of customers and business segments. Ongoing training and employment incentives, while crucial to maintaining a quality call center staff, are only part of the solution to running a successful business. Also needed is an atmosphere conducive to hiring and retaining the staff.Systems Fuiture to Phone Home About "Aesthetics aside, today's call center work stations are increasingly technology-centric work stations," says Mark Bassil, Vice President of MAiSPACE, a systems fuiture manufacturer based in Mt. Olive, NJ. "They are computer intensive to provide staff with fast access to the data needed to service customers' requests. This means that in addition to providing a mode, attractive work environment center operators must provide technology to the workplace. Standard belt line access and easily accessible consolidation points provide an interconnection between work area outlets and telecommunications closets creating a zone distribution system. Unrestricted cable pathway access simplifies changes to the existing network. Factory-terminated and tested modular cable assembles in copper or fiber support plug and play office reconfigurations. A wide variety of cable types are available to meet specific customer needs. "This includes Category 7 cabling, which is available for data-intensive and video applications, surpassing all current industry standards," Bassil notes.Putting it Together Call centers steel coil suppliers are complex operations requiring maximum efficiency of operation and space utilization. To assist in this MAiSPACE offers a professional in-house design team to produce the best and m,hot rolled steel coil,steel coil ...ادامه مطلب